Frequently Asked Questions

What is Kraken Direct (Glidera)?

Kraken Direct is a bitcoin brokerage that allows you to easily buy and sell bitcoin directly from your favorite bitcoin wallet.

What wallets support Kraken Direct?

Kraken Direct is currently supported by the following bitcoin wallets:

MultiBit CryptoJar
Mycelium Simple Bitcoin Wallet
Bitpay Strongcoin
Breadwallet Tokenly Pockets
Bitcoin Direct

What is Bitcoin?

Bitcoin is a digital currency used for fast, secure and low cost payments without the need for a central issuer or processor. Bitcoins are stored and sent electronically from private wallets. Introduced in 2009, bitcoins have increased greatly in value due to their limited supply and growing popularity.

How do I purchase bitcoin using Kraken Direct?

Simply enter the amount of bitcoin you wish to purchase and the required funds will be deducted directly from your bank account.

How do I sell bitcoin using Kraken Direct?

All you need to do is enter the amount of bitcoin you wish to sell and send us the coins. The proceeds from the sale will then automatically be sent to your bank account.

How long does it take to complete a transfer with Kraken Direct?

Bitcoin purchases usually take 4 business days to be completed. If you sell bitcoin through Kraken Direct the funds will usually be received in your bank account in 2 business days.

Does my bank work with Kraken Direct?

The most recent list of supported banks can be found here.

Can I purchase bitcoin using my credit or debit card?

Kraken Direct does not offer bitcoin purchases using credit or debit cards. All transactions are processed via your checking account using ACH transfers.

How to get started?

It's simple, quick and free to set up with Kraken Direct. Click open an account, complete the form and activate your account. After verifying, you can purchase or sell bitcoin.

What information must I provide to trade?

To open an account and start using Kraken Direct, we require your full name, date of birth, address and phone number. We also require a copy of your driver’s license or passport.

Why do I have to provide my personal information to trade bitcoins?

Kraken Direct takes every measure to prevent fraud and be fully compliant with KYC and AML regulations for trading of digital assets.

What digital currencies does Kraken Direct allow me to buy or sell?

Bitcoin is the only currency available for purchase/sale on Kraken Direct at this time. We plan on adding more digital currencies in the future.

I do not live in the United States. Can I still use Kraken Direct?

At this time Kraken Direct is only available to U.S. residents.

How do I close my Kraken Direct Account?

In order to close your Kraken Direct account please contact us.

How do I cancel a purchase or sell order?

Once initiated, an order can no longer be canceled. If this order was not initiated by you, please contact us immediately.

My Kraken Direct account verified status says, “we are reviewing your account”, when will I be approved?

Kraken Direct accounts are typically approved instantly, but sometimes we do need to manually review an account. We will get in touch with you as possible.

My address has changed, how do I update my Kraken Direct account to have my new address?

In order to change the address associated with your Kraken Direct account, you will need to contact support.